Shipping Policy

Delivery Locations: We deliver to all postal addresses throughout Europe, USA and India. Please ensure you provide a complete street address with the pin code/zip code, as courier companies do not deliver to P.O. Box addresses.

Delivery Hours: Deliveries are typically made during normal working hours of courier companies, which may vary by state. Please note that there are no shipments from our store on Sundays and public holidays since our logistics partner does not conduct pick-ups on those days.

Transit Times: If you order two or more items, you may receive them in multiple boxes on different days due to varying item availability and shipping locations. Products are often shipped separately for added safety during transit.

Transit Risk: We ship all parcels fully insured at no extra cost to customers. In the event the courier company fails to deliver, you won’t suffer any loss as the in-transit risk is on us. However, please note that we are not responsible for lost and stolen packages or any damages that may occur to the package after being left at the customer’s address by the postal/courier agency.

Shipment and Tracking: We will send you an email notification regarding the shipment of your order as soon as the items are handed over to the courier. These emails will include the tracking number and the courier company’s website details, along with the expected delivery date. Tracking numbers may take 24-48 business hours to become active on the courier websites.

Address Changes: Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order by emailing us your alteration request.

Multiple Address Orders: Currently, this option is not available. If you want to send products to different addresses, please place multiple orders.

Incorrect or Incomplete Address: Please note that some courier companies charge a penalty for incorrect shipping addresses where the address and zip code do not match. Customers will bear the cost of any such penalties or fees. Ensure your shipping address is correct.

Packing Method: All products are first polythene packed with bubble wrap and then placed in corrugated boxes. Orders are shipped via 1st class air courier services or surface services and are usually delivered within approximately 5-7 working days after dispatch.

Time to Ship: The estimated time to ship for each item is mentioned along with the item image. These are indicative and approximate values; items may be shipped earlier or later depending on item availability and other factors. Feel free to email us with the item codes to get a more accurate estimate.

Shipping Delays: In most cases, your order will be processed within 48-72 hours of placement, and you can expect to receive it within 7-9 business days. If there is a delay due to items being out of stock or other unusual circumstances, we will notify you by email and may offer a refund for unfulfilled parts of the order.

Lost in Transit: If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have questions about our shipping policies, please visit our help desk section or email us at the provided email address.